If you work with the operating system Windows you can allow our support employees a view on your screen online via the internet. You download an .EXE file from Fastviewer on your computer an so a private session can be started. You will get the session number by phone from our support employees. This service is free for customers with a current maintenance plan.
After the Download please start the program Fastviewer.exe and enter the six-figure number for the session ID and start the session.